Customers who chose the wrong pickup point can fix it themselves. For a time window you set, they can pick a different point on the Thank you page, the Order status page or both.
The change is checked when it is saved. It stops once the label exists, the order is fulfilled or cancelled, or when the carrier creates labels automatically as soon as the order is placed. The window can be 5 to 1440 minutes after the order, 60 minutes by default.
The option is off by default and needs a paid plan. It does not apply to 'nearest pickup points' rates and to native Shopify pickup points.
What's included
- Time window 5 to 1440 minutes after the order, 60 by default
- On the Thank you page, the Order status page or both
- Locked once the label is created, the order is fulfilled or cancelled, or the carrier creates labels automatically when the order is placed
- Not for 'nearest pickup points' rates and native Shopify pickup points
- Needs a paid plan
Where to find it
Settings > Widget > Change of pickup point after ordering (off by default)